[FREE DELIVERY in Europe & Asia] summer holiday sales! End 30 September 2018

[FREE DELIVERY in Europe & Asia] summer holiday sales! End 30 September 2018

Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Straightly no refunds on any product sold.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@perreno.com and send your item to: EUROPEAN DISTRIBUTION OFFICE: 21 & 23, Boulevard Haussmann, Paris 75009 France. or ASIA REGIONAL DISTRIBUTION OFFICE: 29, Jalan 5/1A, Taman Industri Selesa Jaya, 43300 Balakong, Selangor, Malaysia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: EUROPEAN DISTRIBUTION OFFICE: 21 & 23, Boulevard Haussmann, Paris 75009 France. or ASIA REGIONAL DISTRIBUTION OFFICE: 29, Jalan 5/1A, Taman Industri Selesa Jaya, 43300 Balakong, Selangor, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over USD50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.